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If your concern isn't covered below please email
us
Tell me about Lucky Bears Limited
Lucky Bears Limited is registered in England and Wales under
number 4383658.
The company's registered office is 457 Southchurch Road, Southend
on Sea, Essex SS1 2PH but if you wish to contact us all our contact
details can be found here.
We specialise in antique and vintage teddy bears, but also sell
new collectable bears, clothes for teddy bears and other old toys.
We are always interested in buying old bears that are in good condition.
How do I make a purchase?
A purchase can be made online, by email, phone, fax or mail.
Or, read about our layaway service.
To buy online (using a payment card): -
Don't worry! There is no need to remember the following steps, it's
very similar to most e-commerce sites and there is descriptive text
and buttons along the way making it easy.
- go to the Online Store and select the item you wish to purchase
by clicking "Buy Me", that item will be automatically
added into your shopping basket.
- when presented with your basket, if you have finished your selection
click "Checkout".
- you will then be asked to input your personal details which are
needed to satisfy the order:
If it is your first visit register as a "New Customer".
On subsequent visits login as an "Existing Customer",
using your registered email address and password, it will save you
re-entering most of your details.
Once registered/signed-in select "Proceed to the Checkout"
option.
- on the Checkout page ensure your details and order are correct
then select "Proceed to Payment", you will then be automatically
transferred to PayPoint, a secure card processor, who will always
ask you to input your payment card details.
- finally, you will be automatically transferred back to the Lucky
Bears order confirmation page.
- you will also receive an email confirming your order.
Alternatively, if you prefer to order via email, phone, fax
or mail please do so - all our contact details can be found
here.
Payment can be made using a credit or debit card, a sterling cheque,
sterling money order or cash. Any goods paid for by cheque will
be held until the cheque has cleared.
All purchases are to be made in pounds sterling.
Cheques should be made payable to "Lucky Bears Limited".
International customers paying by credit card will pay based on
the exchange rate at the time their account is debited by the card
issuer.
We accept the following cards:
The Title and Beneficial Ownership of goods and or services remains
with Lucky Bears until full payment has been received.
I cannot add items into my shopping basket
Please check your browser settings to ensure you have cookies
enabled. Details of your purchases are temporarily stored in cookies
whilst you are shopping.
What is the dollar/yen amount of my purchase?
A currency conversion facility is provided for items in your basket.
After selecting "Buy Me" for an item you will automatically
be taken to see the contents of your basket. You will then be given
the opportunity to use the currency convertor. You can always remove
an item from your basket or empty your basket if you decide not
to progress with your purchase.
Is my Credit/Debit Card information secure?
Shopping using a card has now become an accepted way to pay
for goods or services. We are all comfortable with handing our card
to a shop assistant or waiter, or giving our card details to someone
on the other end of the telephone. For many people however putting
card details into a web site is still uncomfortable, as we are not
sure what is happening to the information we are submitting or where
it is going.
When you shop with a merchant who uses PayPoint, as we do, you can
be assured that your card details are securely encrypted during
transport over the Internet so no one can read your card information.
The card details are only transported to a Bank to authorise your
purchase. We know of no documented cases of credit card fraud using
our shopping system over the Internet. All credit card numbers are
encrypted in the software using SSL encryption.
What about delivery?
We will advise you, by email, when your order is despatched.
UK deliveries are by Royal Mail Special Delivery and should reach
you by noon the day following despatch.
International deliveries are made by recorded International delivery
and will take between 3 and 10 days depending on the destination.
If urgent, express delivery can be arranged but there will be an
additional charge for this, please contact us for a quote.
All parcels have to be signed for on receipt. If the parcel was
not delivered and we are therefore unable to obtain proof of delivery
from the carrier, we will refund your money without argument i.e.
we provide transit insurance with all shipments.
If a parcel has been sent by our normal UK carrier i.e. Royal Mail,
but it has not been received, you can check if anyone else has signed
for it by using the
Royal Mail Track and Trace site for which you will need the
consignment number given in your Shipping Confirmation email.
How much does postage and packing cost?
The cost of postage and packing will depend on both the
weight of your purchase and where you live. When you view your shopping
cart you will be asked to select your postal region, this will show
the cost of postage and packing before you proceed to the checkout.
The cost will also be shown on the checkout page.
What about taxes?
Overseas buyers are responsible for all taxes, duties and charges
levied by authorities.
What if I'm not happy with the goods?
The terms of any contract between yourself and Lucky Bears Limited
will not affect your statutory rights
On receipt of an order we will confirm, by email, the details before
shipping.
If you receive a product from us you have the right to return that
product within 14 days of receipt at your specified delivery address.
Provided the product is returned, with it's condition unchanged,
you will be refunded the full price. However, the post and packaging
charge will not be refunded unless the product is faulty.
Do you retain any information about me?
We will only use the information that we collect about you lawfully
in accordance with the Data Protection Act 1998.
We collect information about you only to process your order and
offer you a high level of service.
The type of information we will collect about you includes your
name, address, phone number and email address. This personal information
will be held securely.
The information we hold will be accurate and up to date. You can
check the information that we hold about you online (after login,
elect to change your details) or by emailing us. If you find any
inaccuracies we will quickly delete or correct it.
Cookies are used on this site. Firstly they are used to track the
contents of your shopping cart. Secondly they are also used to automatically
recall your log-in details but that is only IF you select the 'remember
me' option when you register. Please ensure you do not have
cookies disabled on your browser.
We are committed to protecting your privacy and will not pass your
personal data to any third parties save for the purposes of supplying
the goods concerned which may include passing your details to suppliers,
couriers and other sub-contractors for the purpose of fulfilling
your orders.
I've forgotten my password, how can I log-in?
If you have forgotten or lost your password
please follow this link - your
password will be quickly sent to you via email.
I need to change my registered account details
At any time during your visit to the site you can select the "Your
Account" button. This will allow you to log-in (or register
as a New Customer). You will then be given the opportunity to amend
the information we hold about you.
Do you provide a layaway service?
Yes. You may pay for any single item over £100 in either 2
or 3 equal monthly instalments, the item will be shipped once the
final payment has been made. Please email or telephone us for full
details.
Have the bears been cleaned?
All of the vintage bears and antique bears on our website have been
treated for possible infestation and hand cleaned. We do our utmost
to deter any 'unwelcome visitors'.
I have an old bear that I may like to sell, would you buy him?
We are interested in purchasing bears 'born' before 1940 and will consider bears made more recently if they are in excellent condition. If you
have an old bear that you would like to sell please email
or telephone us.
How do I make a complaint?
When dealing with complaints we aim to be fair and effective.
Contact us by email, telephone or mail to make a complaint. We will
acknowledge a complaint within 5 working days and will advise you
what steps we are taking to rectify the problem.
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